Welcome to Fancy App. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our Fancyapp.live website or mobile applications and related services (each referred to as an “Application”).
Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms please contact yo@Fancyapp.live before you place an order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Fancy Appaccount, you confirm that you accept these Terms.
1. Information About Us
Fancyapp.live is operated by FANCY DELIVERY UK LTD Ltd, a company incorporated and registered in England and Wales, whose registered office 9th Floor 107 Cheapside, London, England, EC2V 6DN Our company number is 12793914. You may contact us at yo@Fancyapp.live, or by using the instant messaging facility on our Application.
2. Purpose
Our objective is to link you to the stores we partner with (“Partner stores") and allow you to order Items for delivery (our “Service”). Where you order from a Partner store, Fancy Appacts as an agent on behalf of that Partner store to conclude your order from our Application and to manage your experience throughout the order process. Once you have placed an order, your Items will be delivered to you by Fancy App(“Fancy AppDelivery”) or our Partner store (“Partner Delivery) (each a “Delivery”) depending on the Partner store you have selected. In some cases, the Partner store may be owned by or affiliated with us.
3. Your Account
Before you can place orders for Items using our Application, you need to open a Fancy Appaccount. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).
4. Service Availability
Each Partner store has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best. Our Partner stores each decide their own operating hours. That means that the availability of our Service, and the range of Partner stores from which you can order, depends on the Partner stores in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner store, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
5. Orders
When you place an order through our Application, it needs to be accepted by us or the Partner store before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner stores operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability. Partner stores may use nuts or other allergens in the preparation of certain Items. Please contact our Partner store prior to ordering if you have an allergy. Fancy Appcannot guarantee that any of the Items sold by our Partner stores are free of allergens.
6. Delivery
When you place an order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.
Unfortunately, despite our, and our Partner store’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).
We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.
You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):
You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the food.
The driver refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).
7. Your Rights if Something is Wrong With Your Items
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.
Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner store.
8. Age Restricted Products
Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Fancy Appoperates the Challenge 25 age verification policy whereby customers who look under aged 25 will be asked by the delivery driver to provide proof that they are aged 18 or over. The driver may refuse to deliver any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner store and the delivery driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.
9. Cancellation
You may cancel an order without charge at any time before the store Partner has started preparing the food (a "Started Order"). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner store confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order - see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.
Fancy Appand the Partner store may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner store, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
10. Prices, Payment and Offers
Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Fancy Appmay operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner stores. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. Where Fancy Appor any Partner stores make a delivery, we or the Partner store may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.
The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes.
Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Fancy App. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Fancy Appacting as agent on behalf of the Partner store only. Payment may also be made by using vouchers or account credit. Use of these is subject to Fancy App's Voucher and Account Credit Terms.
We are authorised by our Partner stores to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner store. In some cases, you can alternatively make your payment in cash directly to the Partner store by paying the driver at the time of delivery. Where cash payment is possible, this will be made clear on our Application before you place your order.
Partner stores sometimes make special offers available through our Application. These are visible when you look at a Partner store menu. These offers are at the discretion of the Partner stores. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.
11. Tips
When you place an order, you will have the option to make a discretionary payment of a tip or gratuity to Fancy App in addition to the purchase price of the Items in your order. Your rider will receive 100% of any discretionary payment you choose to make.
12. Our Responsibility for Loss or Damage That You Suffer
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.
13. Data Protection
We process your personal data in accordance with our Privacy Policy which can be found here.
14. Other Terms
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.
Fancy AppTerms Of Use For Website And Applications
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website Fancyapp.live (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.
1. Information About Us
Fancyapp.live is a website operated by FANCY DELIVERY UK LTD Limited ("we", "us" or "Fancy App"), incorporated and registered in the England and Wales, whose registered office is at 9th Floor 107 Cheapside, London, England, EC2V 6DN. Our Company registration number is 06778592. Our VAT number is 286 7364 55. Fancy Appis a business where the food is prepared by independent stores (our "Partner stores") and delivered by us.
2. Accessing Our Service Or Our Services
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact yo@Fancyapp.live straight away to let us know. We can deactivate your account at any time.
3. Acceptable Use
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.
4. Interactive Features Of Our Site
We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
5. Content Standards
These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:
contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
infringe any copyright, database right or trademark of any other person;
be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
6. Suspension And Termination
Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:
immediate, temporary or permanent withdrawal of your right to use our Service;
immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
issuing of a warning to you;
legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.
7. Intellectual Property Rights
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
8. Reliance On Information Posted
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
9. Our Site And Our Service Change Regularly
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
10. Our Liability
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
11. Information About You And Your Visits To Our Site And Use Of Our Service
We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.
12. Uploading Material To Our Site And Our Service
Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
13. Links From Our Site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Jurisdiction And Applicable Law
The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
15. Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.
16. Your Concerns
If you have any concerns about material which appears on our Service, please contact yo@Fancyapp.live
Fancy App Pick up Terms of Service
This section (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our Fancyapp.live website or mobile applications and related services (each referred to as an “Application”) to be collected by you from the relevant store (each a “Pick-up Order”).
Please read these Terms carefully before placing any Pick-up Orders on our Application. If you have any questions relating to these Terms please contact yo@Fancyapp.live before you place a Pick-up Order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Fancy Appaccount, you confirm that you accept these Terms.
1. Information About Us
Fancyapp.live is operated by FANCY DELIVERY UK LTD Ltd, a company incorporated and registered in England and Wales, whose registered office is at 9th Floor 107 Cheapside, London, England, EC2V 6DN. Our company number is 12793914. You may contact us at yo@Fancyapp.live, or by using the instant messaging facility on our Application.
2. Purpose
Our objective is to link you to the stores we partner with (“Partner stores") and allow you to order Items for collection (our “Service”). Where you order from a Partner store, Fancy Appacts as an agent on behalf of that Partner store to conclude your Pick-up Order from our Application and to manage your experience throughout the order process. Once you have placed a Pick-up Order, you will be required to collect your Items directly from the Partner store at the location specified in the Application (the “Pick-up Location”). In some cases, the Partner store may be owned by or affiliated with us.
3. Your Account
Before you can place Pick-up Orders using our Application, you need to open a Fancy Appaccount. If you have a Fancy Appaccount for delivery orders, you will use the same account for Pick-up Orders. If you open an account for Pick-up Orders, you will also use that account for delivery orders. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with a Pick-up Order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).
4. Service Availability
Each Partner store has a prescribed area within which it can accept Pick-up Orders. Our Partner stores each decide their own operating hours. That means that the availability of our Service, and the range of Partner stores from which you can order to pick-up, depends on the Partner stores in your area. If you try to place a Pick-up Order with a Partner store when you are not in the prescribed area for Pick-up Orders, or you try to place a Pick-up Order outside the operating hours of a Partner store, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
5. Pick-up Orders
When you place a Pick-up Order through our Application, it needs to be accepted by us or the Partner store before it is confirmed. Your Pick-up Order may be rejected at any time. Our Partner stores may, for example, reject your Pick-up Order if they are too busy or the Items you have ordered are temporarily unavailable.
We will send you a notification if your Pick-up Order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner stores operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.
Partner stores may use nuts or other allergens in the preparation of certain Items. Please contact our Partner store prior to ordering if you have an allergy. Fancy Appcannot guarantee that any of the Items sold by our Partner stores are free of allergens.
6. Pick-up
When you place a Pick-up Order which is accepted by the Partner store, the Partner store will tell you the time when your Items are expected to be ready for pick-up (“Target Pick-up Time”). The Target Pick-up Time is not guaranteed by either us or our Partner stores. You will be required to collect your Items directly from the Partner store at the Pick-up Location. You must arrive at the Partner store to collect your Items at or just before the Target Pick-up Time. Our Partner stores will hold your Items for you for 30 minutes after the Target Pick-up Time. If you fail to collect your Items within 30 minutes after the Target Pick-up Time, the Partner store may dispose of your Items. You will still be charged for the Item in the event you fail to pick-up your Item from the Partner store.
Unfortunately despite our, and our Partner stores’, best efforts things do not always go to plan and there may be times when your Items are not ready for pick-up at the Target Pick-up Time. If your order is not ready more than 15 minutes after the Target Pick-up Time, we will work with you to make things right unless you have caused the delay (e.g. because you changed your Pick-up Order after it was confirmed).
7. Your Rights if Something is Wrong With Your Items
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your Pick-up Order. If you believe that the Items you have picked up do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, unless we have reasonable cause to believe that the problem was caused after pick-up.
Prior to processing your refund or account credit, we may take into account relevant factors including the details of the Pick-up Order, your account history, what happened on or immediately after pick-up and information from the Partner store.
8. Age Restricted Products
Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold to persons aged 18 or over. By placing a Pick-up Order for an age restricted product, you confirm that you are at least 18 years old. Fancy Appoperates the Challenge 25 age verification policy whereby customers who look younger than 25 years old will be asked by the Partner store to provide proof that they are aged 18 or over. Partner stores may refuse to sell any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner stores may also refuse to sell alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If the sale of any age restricted product is refused, and the Partner store confirms to Fancy Appthat the relevant Item was not provided to you, Fancy Appwill process a refund for the relevant Item to the card from which you paid for your Pick-up Order. If you paid for your Pick-up Order in cash at the Partner store, the Partner store will process the refund for you.
9. Cancellation
You may cancel a Pick-up Order without charge at any time before the store Partner has started preparing the food (a "Started Order"). If you wish to cancel a Pick-up Order before it becomes a Started Order, please contact us immediately via our Application. If the Partner store confirms the Pick-up Order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the Pick-up Order - see Voucher and Account Credit Terms for more detail). If you cancel any Pick-up Order after it becomes a Started Order, you will be charged the full price for the Items.
Fancy Appand the Partner store may notify you that a Pick-up Order has been cancelled at any time. You will not be charged for any Pick-up Orders cancelled by us or the Partner store, and we will reimburse you for any payment already made using the same method you used to pay for your Pick-up Order. We may also apply credit to your account to reflect the inconvenience caused.
10. Prices, Payment and Offers
Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Fancy Appmay operate dynamic pricing some of the time, which means that prices of Items may change while you are browsing. Prices can also change at any time at the discretion of the Partner stores. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed Pick-up Orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any Pick-up Orders in process and appearing within your basket, provided you complete and place the Pick-up Order within 2 hours of creating the basket. If you do not conclude the Pick-up Order before the 2 hour cut-off, the items will be removed from your basket automatically and the price change will apply if you re-add the relevant items to your basket. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the Pick-up Order at the original price or cancelling the Pick-up Order without charge and with a full refund of any money already paid.
The total price of your Pick-up Order will be set out on the checkout page on our Application, including the prices of Items and applicable Service Fees and taxes.
We are authorised by our Partner stores to accept payment on their behalf and payment of the price of any Items to us will fulfil your obligation to pay the price to the Partner store. Payment for all Items can be made on our Application by credit or debit card, or such other payment method made available by Fancy App. Once your Pick-up Order has been confirmed, your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Fancy Appacting as agent on behalf of the Partner store only. Payment may also be made by using vouchers or account credit. Use of these is subject to Fancy App's Voucher and Account Credit Terms.
In some cases, you can alternatively make your payment in cash directly to the Partner store by paying the driver at the time of pick-up. Where cash payment is possible, this will be made clear on our Application before you place your order. Otherwise, all payments for Pick-up Orders must be made on our Application by credit or debit card, or such other payment method made available by Fancy App.
Unless you are permitted to make your payment in cash directly to the Partner store (in which case you will pay for your Pick-up Order at the time of pick-up), you are not required to make any further payments when you pick-up your Pick-up Order from the relevant Partner store. In the unlikely event that a Partner store requests additional payments from you on pick-up, do not make any such payment and contact us immediately through the Application. We have no liability for any payments you make to a Partner store when collecting your Pick-up Order.
Partner stores sometimes make special offers available through our Application. These are visible when you look at a Partner store menu. These offers are at the discretion of the Partner stores. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.
11. Our Responsibility for Loss or Damage That You Suffer
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.
12. Data Protection
We process your personal data in accordance with our Privacy Policy which can be found here.
13. Other Terms
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waive their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.
Voucher and Account Credit Terms
1. Introduction
Fancy Appmakes available from time to time: (i) Vouchers (which are promotional credits that may be offered by us or by Partner stores on our Site) and (ii) Account Credit (which is credit that may be applied to a customer’s account at Fancy App’s discretion). Vouchers and Account Credits both operate as credits applying to a customer’s Fancy Appaccount, redeemable (subject to conditions, as set out below) against the cost of Items. Vouchers and Account Credits are referred to collectively in these terms (the Credit Terms) as Credits.
These Credit Terms apply to your use of any Credits to pay for Items using the Fancy AppService. These Credit Terms apply together with the Fancy AppTerms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms of Service unless they are defined in these Credit Terms.
You can “apply” a voucher to your account by (i) entering the Voucher code (if any) at the point you place an order, or (ii) by adding any reward that we make available to you in the “Your offers and rewards” section of your account page. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is “redeemed” against an eligible order, or expires (whichever is sooner). Account Credits are Credits that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms.
2. Terms that apply to Vouchers only
Vouchers offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers), or use only at a particular Partner store or for a particular menu item. If conditions apply they will be stated when we offer the Voucher.
Some Vouchers are only available to new Fancy Appcustomers ("New Customer Vouchers"). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new Fancy Appaccount and will be redeemed when the Customer places their first eligible order. Fancy Appreserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details or a delivery name and address already on our system.
Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed at specific Partner stores or on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site where you confirm your order for Items will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.
Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied.
Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer. If you have more than one eligible Voucher applied to your account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.
Vouchers cannot be redeemed in conjunction with any other Fancy Appoffer.
If you cancel an order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers.
3. Terms that apply to Vouchers and Account Credit
Item orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Credit.
Credits cannot be exchanged for cash or any other alternatives and have no monetary value.
Any attempt to manipulate our Site and our offers of Credits by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Credit invalid. Fancy Appis entitled to take all reasonable steps to protect itself against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification close the accounts of any customers it reasonably believes have carried out any such acts.
Fancy AppCorporate Gift Card Terms And Conditions
1. How Do I Redeem My Gift Card?
Fancy Appgift cards ("Gift Cards") may only be redeemed toward the purchase of Meals from our Service. To redeem the credit loaded on your Gift Card, enter the unique promo code on the Gift Card at the checkout when you order your next Meal and your Fancy Appaccount will be credited with the amount loaded on your Gift Card(“Credit”).
You may use your Credit to order multiple Meals from our Service (i.e. your Credit is not limited to one order). If a purchase of any Meal exceeds your Credit, the remaining amount of your order must be paid with another Payment Method. If a purchase of any Meal is less than your Credit, the balance of your Credit will remain loaded to your account for future purchases. To view your Credit balance, visit your Fancy Appaccount.
No fees apply to Gift Cards.
2. When Does My Gift Card Expire?
Gift Card Expiry DateYou must redeem your Gift Card on or prior to the date of expiration date stated on the gift cardor e-voucher (as applicable). If there is no expiry date specified on the Gift Card, Gift Cards will expire on the date that is 12 months after the date the Gift Card was purchased(“Gift Card Expiry Date”). Any Creditnot redeemed by the Gift Card Expiry Date will expire and you will be unable to use that Credit to purchase Meals from our Service or load that Credit to your Fancy Appaccount.
Fancy AppCredit Expiry DateOnce you have redeemed your Gift Card, you must use any Credit within 30 days of loading such amount(“Credit Expiry Date”), whether or not that 30 day period expires before or after the Gift Card Expiry Date. Any Credit not used by the Credit Expiry Date will be deducted from your Fancy Appaccount. To be clear, once the Gift Card has been redeemedand the Credit loaded to your Fancy Appaccount, the Credit Expiry Date will apply to that Credit (and not the Gift Card Expiry Date).
3. What I Can’t Use My Gift Card For
Gift Cards cannot be used to purchase other Fancy AppGift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Credit loaded to a Fancy Appaccount may not be transferred to another Fancy Appaccount.
4. What Happens If My Gift Card Is Lost, Stolen Or Destroyed?
Gift Cards should be treated as cash.They cannot be replaced if lost, stolenor damaged. The risk of loss and title for Gift Cardspasses to the purchaser upon delivery of the Gift Cards to the purchaser.Fancy Appis not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.
5. Having Problems Activating Your Gift Card?
If you are having issues activating your Gift Card, contact the Customer Support Team at corporate yo@Fancyapp.live
6. Can I Purchase Gift Cards?
If you are a corporate client, you are eligible to place an order for the purchase of Fancy AppGift Cards (“Order”). Following the placement of your Order, Fancy Appwill issue to you an invoice for your Order. Payment for your Order must be made via bank transfer within 14 days of receipt of the invoice for your Order. Fancy Appis under no obligation to issue to you any Gift Cards until full payment for your Order has been received by Fancy App. Contact corporate@Fancyapp.live for further details.
7. Fraud
Fancy Apphas the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on our Service.
8. Limitation Of Liability
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
9. General
Gift Cards are issued by FANCY DELIVERY UK LTD Ltd, an English entity. When you purchase, receive or redeem a Gift Card, you agree that the laws of England and Wales will govern these Gift Card terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. Notices of changes to these terms and conditions will be made available on the Fancy Appwebsite. All terms and conditions are applicable to the extent permitted by law.
10. Privacy Policy
Fancy Apphas a privacypolicy (available on the Fancy Appwebsite), which applies to the extent we may collect or handle any personal information in connection with the Gift Cards.
Fancy App Plus Terms And Conditions
These T&Cs apply to you if you subscribe to have a Fancy App Plus account. These do not replace the Terms and Conditions of Service for your Fancy Appaccount, which will continue to apply extent to the extent these T&C vary them.
We know these T&Cs are quite long to read! You can find a summary in the Fancy App Plus Customers FAQ sheet (“Customer FAQ”) – https://Fancyapp.live
The Customer FAQ should not be used as a substitute for reading the Fancy App Plus Terms and Conditions.
1. Fancy App Plus
What is it? Fancy App Plus, is a customer loyalty programme (“Fancy App Plus”) that entitles users to subscribe (on a monthly basis) to receive unlimited free delivery on orders through our Service.
Benefits: Subscribers to Fancy App Plus will receive unlimited free delivery on all eligible orders placed through our Service in Participating Cities (as described in section 2 (“Eligible Users”) below) throughout the United Kingdom. If applicable, criteria for an eligible order, such as a minimum order value, or maximum delivery distance, will be communicated to you at the time of signing up for Fancy App Plus. Fancy App Plus may notify Eligible Users of other benefits at its discretion (for example, store offers).
2. Eligible Users
To qualify as an Eligible User for a Fancy App Plus subscription, you must meet the following criteria both at the time you sign up for a Fancy App Plus account and at all times during your Fancy App Plus subscription:
You must:
be 18 years of age or over;
be located in a city within the United Kingdom that has been notified to you via the Service, or on the Fancy Appwebsite as operating Fancy App Plus (“Participating City”);
sign up to Fancy App Plus on your personal account (if you are a Fancy Appfor Business customer you will not be eligible to use your Fancy App Plus benefits when you are using your company allowance to pay for an order);
agree to limit your Fancy Appaccount to only one user and not share your Fancy Appaccount details with any third party at any time during your Fancy App Plus subscription; and
have a valid credit or debit card that is not already used to pay for a different Fancy App Plus account saved on your profile through our Service (see Section 6 of these terms “Payment Method” for more details); and
any other criteria communicated to you at the time of signing up.
If you do not meet these criteria, you will not be eligible for a Fancy App Plus subscription. You will be deemed to be in violation of the terms set out in this paragraph if, at any time during your Fancy App Plus subscription, you do not comply with any of the above criteria. If Fancy Appbecomes aware that you are in violation of the terms set out in this paragraph, Fancy Appmay (in its sole discretion) immediately suspend or terminate your Fancy App Plus subscription (along with any other steps Fancy Appis entitled to take in accordance with the Terms and Conditions of Service for your Fancy Appaccount).
If it has been determined by Fancy Appthat you do not comply with the above criteria, but you believe that you do, you should contact the Customer Services Team by emailing yo@Fancyapp.live.
3. To Sign Up
Eligible Users can sign up for Fancy App Plus through our Service by:
either logging online under the “My Account” section of your profile, from your order basket or after you have placed an order through our Service, where you will see the promotion prompt “Get it Free” next to the delivery fee;
tapping the promotion prompt to receive details (including pricing details) about Fancy App Plus; and
following the link from the Fancy App Plus landing page.
4. Fancy App Plus Fees
Eligible Users can subscribe to Fancy App Plus for an upfront monthly fee which will be communicated at the time of subscribing (“Fancy App Plus Fee”).
If you have been offered a trial period, you will not be charged the applicable Fancy App Plus Fee for the duration of the trial period from the date you initially sign-up (“Free Trial Period”). After the Free Trial Period ends, a Fancy App Plus Fee will be charged automatically for the remainder of your Fancy App Plus Subscription Period in accordance with the terms and conditions set out in the “Payment and Billing” section below.
Each Eligible User will only be entitled to one Free Trial Period. If you cancel your Fancy App Plus subscription at any time in the future, any future subscription to Fancy App Plus that uses the same Fancy Appaccount, phone number, or credit card associated with your first Fancy App Plus subscription will not be entitled to receive an additional Free Trial Period.
You acknowledge and agree that Fancy Appmay vary the Fancy App Plus Fee and/or vary or abolish the Free Trial Period. Any increase to your Fancy App Plus Fee or any change to the Free Trial Period will be notified to you by e-mail or other notice (such as when you log into your Fancy Appaccount).
5. Fancy App Plus Subscription Period
Your Fancy App Plus subscription period ('Fancy App Plus Subscription Period') is one calendar month in length and will automatically renew each calendar month until your Fancy App Plus membership is cancelled (by you) or terminated (by us) in accordance with these terms and conditions. For example, if your Start Date is 28 February, your subscription will automatically renew on 28 March (each being a “Fancy App Plus Subscription Period”).
Your first Fancy App Plus Subscription Period will start on the day you sign up, or, if you are eligible for a Free Trial Period, the day immediately following the date on which your Free Trial Period expires (“Start Date”).
6. Payment And Billing
Payment Method: Payment for Fancy App Plus must be made by a credit or debit card saved on your profile through our Service ("Payment Method"). If you have multiple payment methods on your profile, when you sign up, you will be notified as to which Payment Method will be charged with the applicable Fancy App Plus Fee.
Editing/Changing Payment Method: You may edit/change your Payment Method by logging into either the Fancy AppWebsite or App and selecting “My Account” and then “Fancy App Plus”. You cannot delete a Payment Method associated with your Fancy App Plus account, unless you replace it with another Payment Method. To do this, you must first add a new Payment Method to your Fancy Appaccount and then replace the existing Payment Method associated with your Fancy App Plus account with the new Payment Method. Alternatively, you can cancel your Fancy App Plus subscription and following such cancellation you will be able to delete your Payment Method. If you added the Payment Method to your account when you signed up to Fancy App, it will be automatically removed when you cancel.
Failed Payment: If payment of the applicable Fancy App Plus Fee is not successfully settled, due to expiration of your Payment Method, insufficient funds or otherwise, and you do not edit the Payment Method information within 24 hours of being notified of a failed payment, or you cancel your account in accordance with these terms and conditions, Fancy Appwill cancel your Fancy App Plus subscription effective immediately and you will no longer receive the Fancy App Plus service. You will remain responsible for any uncollected amounts. If we cannot charge you, we reserve the right, but are not obligated, to terminate your access to our Service or any portion of it.
Recurring Billing: By starting Fancy App Plus, you authorise us to charge you for a recurring monthly Fancy App Plus Fee at the current applicable rate within 24 hours of the first day of each Fancy App Plus Subscription Period, provided that you will not be charged any amounts for the provision of the Fancy App Plus service during the Free Trial Period, or if you cancel within the Cooling-Off Period set out below. You acknowledge that any Fancy App Plus Fee billed to you may vary for reasons that may include differing amounts due to promotional offers and you authorise us to charge your Payment Method for varying amounts.
Billing of your First Fancy App Plus Fee: Your first Fancy App Plus Fee will be charged on the Start Date.
Refunds: Fancy App Plus Fees are non-refundable, except in the following exceptional circumstances: if you cancel your Fancy App Plus Subscription in accordance with the provisions below and we subsequently take payment of the Fancy App Plus Fee from your Payment Method; if you cancel your Fancy App Plus membership within the Cooling-Off Period; or if your Fancy App Plus Subscription is cancelled prior to the end of a Fancy App Plus Subscription Period for which you have incurred a charge, due to your relocation to a country outside of the United Kingdom, disability or death.
Price Changes: We reserve the right to adjust pricing of your Fancy App Plus membership at any time. Any price changes to your Fancy App Plus membership will take effect on your next Fancy App Plus Subscription Period upon reasonable prior written notice given from us to you and communicated through a posting on our Service or such other means as we may deem appropriate from time to time, such as email.
7. Managing Your Fancy App Plus Account
All information relating to your Fancy App Plus membership will be contained in the “My Account” section of your profile under “Fancy App Plus”. From here, you will be able to view the remaining time on your Free Trial Period, cancel your Fancy App Plus membership and update your Payment Method.
8. Cancellation
Cancellation of Fancy App Plus: You may terminate your Fancy App Plus subscription at any time. Following cancellation, you will continue to receive the Fancy App Plus service for the duration of your current Fancy App Plus Subscription Period. If you cancel a free trial, or you cancel within your “Cooling-Off Period”, the Plus benefits will cease immediately.
Cooling Off Period: You have a right to cancel a Fancy App Plus membership at any time during the Free Trial Period or (if the Free Trial Period is no longer available) within 14 days of your initial sign-up without giving any reason (“Cooling-Off Period”). The Cooling-Off Period will expire either after 14 days from the day of your initial sign up date (where the Free Trial Period is no longer available) or at the expiry of the Free Trial Period (as applicable) (“Cancellation Expiry Date”).
Exercising Your Right to Cancel: To exercise the right to cancel under this section, you must inform our Customer Support Team by email (at yo@fancyapp.live) of your decision to cancel your Fancy App Plus membership by clear statement.
Reimbursement: If you cancel your Fancy App Plus membership during the Cooling-Off Period, we will reimburse to you a refund for the most recent full month. If a reimbursement is due and payable to you, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract using the same means of payment as you have used to pay your Fancy App Plus Subscription Fee.
Accidental Cancellation: If you accidentally cancel your Fancy App Plus membership and wish to continue with it, you can sign up again at the end of your then-current Fancy App Plus Subscription Period.
9. Termination Or Modification
You agree that Fancy App, in its sole discretion, may terminate, deactivate and/or suspend any account (or part thereof) you may have with us or use of the Service and remove and discard all or part of your account and/or discontinue, modify or alter any aspect, feature or policy of the Service or Fancy App Plus.
10. Free / Limited Time Trial Offers
Trial Offer Availability: From time to time, we may offer a no payment, fixed period, trial of our Fancy App Plus membership. Terms and conditions shall apply for each trial offer. At the end of the trial period, you shall be required to pay the Fancy App Plus Fees. If you do not want to automatically pay the Fancy App Plus Fee you must cancel your subscription. You can cancel the trial offer at any time before the expiry of the trial period by logging into your account or by contacting Customer Services.
Trial Eligibility: We reserve the right, in our absolute discretion, to determine your eligibility for the trial and to limit your use of the trial offer. In order to participate in the trial offer you will need to provide us with a unique valid mobile phone number. By providing this number you consent to us sending you a one-time verification code which you will be asked to provide back to us as part of the registration process and in order to activate the trial offer. If you do not have a valid mobile phone number you will not be able to participate in our trial offer. We will only be able to accept a mobile phone number on one (1) occasion as a means of validating a trial offer. Failure to provide a valid mobile phone number will result in your participation in the trial offer being declined. Please note that while we do not charge you for the SMS, your mobile standard messaging rates may apply. We may use your mobile phone number for other marketing purposes and in accordance with our privacy policy. If you have any questions regarding privacy, please read our privacy policy at: https://Fancyapp.live/privacy.
Accidental Cancellation: A trial offer may only be used once. Please note that if you accidentally cancel your free trial offer before it is due to expire during the relevant trial period you will be deemed to have completed the free trial offer and you shall not be eligible to participate in another free trial. We reserve the right, in our absolute discretion, to withdraw or to modify our free trial offer at any time without prior notice and without liability, to the greatest extent permitted under law.
Fancy App Plus store Offer Terms & Conditions
These Terms and Conditions apply to any store voucher codes provided in connection with a store offer, which may be made available to Fancy Appaccount holders with a Fancy App Plus Subscription from time to time (store Offers).
The offer amount, participating store(s), and any other specific terms (for example, any minimum spend requirements, or specific menu items to which the offer relates) will be specified at the time any store Offer is communicated to the customer.
store Offers will be located in “Your offers and rewards” which can be accessed through your account portal and can be redeemed by clicking “Add to Account”. Once redeemed, the store Offer will expire after 30 days.
store Offers will be communicated via email and must be redeemed on the customer’s Fancy Appaccount by clicking “Add a Promo Code” on the account profile page within 30 days of the date the email was sent to the customer by Fancy App. A voucher will expire 7 days after it has been redeemed.
If a customer cancels their Fancy App Plus subscription during the Free Trial period, the store Offer will expire immediately. If a customer cancels their Fancy App Plus subscription during the paid period, the store Offer will expire at the end of the last day of the customer’s Fancy App Plus Subscription Period (see the Fancy App Plus Terms and Conditions for further detail).
A store Offer can only be redeemed once by a Fancy App Plus account holder during any offer validity period, and can not be used in conjunction with any other offer or voucher.
A store Offer can only be redeemed if the relevant order is made from a postcode that includes the participating store(s).
Age restricted products will only be supplied to those aged 18+.
store Offers cannot be exchanged for cash or any other alternatives and have no monetary value.
Cancelled orders will invalidate the use of the store Offer.
If an order which has been paid for using a store Offer is rejected by Fancy App, the store Offer will be automatically re-applied to the account and can be spent on another order.
A store Offer can only be used on one order. Any remaining credit from a store Offer cannot be carried forward to any additional or subsequent orders.
Any attempt to manipulate the system and use of store Offers by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and use of that store Offers invalid and may potentially lead to that account being closed down.
If for any reason a store Offer becomes invalid due to technical failures or any other causes beyond the control of the Fancy App, or a meal or store becomes unavailable, Fancy App reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the campaign that is related to that store Voucher and not re-issue any additional store Offer to affected customers.
Fancy Appreserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
By redeeming the store Offer, customers agree to release Fancy Appfrom any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the campaign or with the acceptance or possession of any order (except death or personal injury caused by Fancy App’s negligence, for fraud, or otherwise as prohibited by law).
All meals and stores are subject to availability.
All other registration and Fancy Appdelivery terms and conditions, and the Fancy App Plus Terms and Conditions apply – please see these on this page for more information.
Referral Program Terms
This Referral Programme is open to selected Fancy Appcustomers (‘you’/’user') aged 18 or over who have made at least 1 Fancy Apporder.
We will notify you by email that you are eligible for the Referral Programme. The email will include a unique link. Simply share your unique link with a friend or relative (aged 18 or over) who does not live at the same address as you and who you think would benefit from the Fancy Appservice (a “referral”). If anyone to whom you give a referral goes on to place a Fancy Apporder using that unique link, we will apply to your account the amount of Fancy AppVoucher credit stated in the email we sent to you with the unique link. It may take up to seven days after your relative of friend places a referral order before the Voucher credit is applied to your account. Voucher credits received under the Referral Program can be redeemed at any Partner store and expire automatically within the period stated in the promotional materials or other associated Fancy Appmaterials.
Unique links may only be used for personal and non-commercial purposes. This means that you can share your unique link with your personal connections via your own social media accounts (eg your personal Facebook, Twitter or Instagram account) but not on sites where you are a contributor but not the account owner (eg Facebook business accounts or groups, Wikipedia, Google Reviews, coupon websites). Promoting your referral code via Search Engine Marketing (eg AdWords / Yahoo / Bing) is also not allowed. If we become aware that you have made your unique link available in any of these ways we may deactivate it without telling you. We will not be responsible for any losses you suffer if we deactivate your account for this reason.
We may discontinue the Referral Programme at any time. We will give advance notice of discontinuance on our Site. Voucher credit already applied to your account as a result of referrals will remain available for the period as stated in Clause 2 above, even if the Referral Programme is discontinued.
Referral credits are Vouchers and are therefore subject to the above Voucher Terms and Conditions.
You may receive Voucher credit for a maximum of 100 referrals. We reserve the right to change the maximum number of referrals for which Voucher credit is awarded at any time, though you will receive Voucher credit for any referral orders placed by your relatives or friends before the change.
The Promoter is FANCY DELIVERY UK LTD Limited, 9th Floor 107 Cheapside, London, England, EC2V 6DN.
Privacy Policy
When you join the FANCY DELIVERY UK LTD herd, you trust us with your information. That’s not something we take lightly. We’ve written this Privacy Policy to help you know what data we collect from you, how we use it and how we protect it for you. If you have any questions, please do get in touch at yo@fancyapp.live
Who are we?
We are FANCY DELIVERY UK LTD (that’s “we”, “our”, “us”) and operate under the name of FANCY DELIVERY UK LTD. Our registered office address is 9th Floor 107 Cheapside, London, England, EC2V 6DN. Our company number is 12793914.
What information do we hold about you?
Information you submit through our app or website
To help keep FANCY DELIVERY UK LTD a safe place to lend and borrow, we require certain information to verify your account. This will be some or all of the following: your name, ID, email address, phone number, a selfie photograph, address or information about your employment or studies.
We might also collect information from communications you make through the platform and other information about how you use the app and website.
Information on how you use your phone
This might include your mobile network, IP address or operating system and your phone settings.
Information you give us permission to access on your phone
These are things you give us explicit permission to see. This might include your photos and camera, so that you can post photos of your items, and your geolocation so that we can show you the most relevant items.
Information from social media accounts
Information from any social media accounts that you share with us or sign up with.
Cookie information
By using the FANCY DELIVERY UK LTD website and/or app, you agree to our use of cookies:
We use Session, Persistent and Third Party cookies to track what you’re doing on the site in order to help us improve it and give you a better experience in the future. Please note that cookies don’t store your banking details.
You can turn cookies off at any time (although this will reduce the quality of your user experience). Exactly how will depend on your browser or phone settings - try searching Help on your browser toolbar or go to your phone settings to change cookie controls.
How do we use your information?
To provide, analyse and improve the FANCY DELIVERY UK LTD service, we use your data to:
Enable you to use the FANCY DELIVERY UK LTD service, communicate with other users, access customer service and receive relevant communications and notifications from us.
Contact you via email, SMS or phone if we need to send you information relating to your FANCY DELIVERY UK LTD account.
To keep FANCY DELIVERY UK LTD a safe place to lend and borrow and to meet our legal obligations, we use your data to:
Search your record at immigration and fraud prevention agencies.
Prevent illegal activities like money laundering, tax evasion and fraud.
Enforce our Terms of Service and other policies and resolve any disputes with any of our Members.
To exercise our legitimate interests (which doesn't involve overriding your privacy rights), we use your data to:
Market products, services or new features we think you’ll like, in the app, online or via text and email.
Who do we share it with?
We have never and will never sell your data to 3rd parties. We might share your personal information with:
Anyone who works for us, if they need it to do their job. This is only ever on an as-needed basis.
Any organisation which supports any of our services you use, when they need it to offer those services, including:
Stripe, our payment processors, who hold details from your rentals with us in order to verify your payment. These may include your name, ID, payment cards and bank accounts.
Intercom, our customer messaging (Live Chat) platform
Credit reference agencies
Analytical, Know Your Customer (KYC) and cyber security service providers
Anyone who you give us explicit permission to share it with.
Where necessary, we’ll also share information to comply with regulatory authorities, to enforce our Terms of Service or other agreements and to protect the rights, property or safety of us, our customers or others.
What are your rights?
You have a right to:
Access and update some of your information through your FANCY DELIVERY UK LTD account.
In some jurisdictions, you may have the right to request copies of personal information which you can’t see through your FANCY DELIVERY UK LTD account, though we will not be able to comply when such requests are manifestly unfounded, repetitive or excessive.
Ask us to correct inaccurate or incomplete personal information which you can’t update yourself through your FANCY DELIVERY UK LTD account.
Ask us to delete your data. If you request this, please note:
We may retain certain information necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. E.g. if we suspend a FANCY DELIVERY UK LTD account for fraud or safety reasons, we might retain certain information to prevent that user from opening another account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations.
Information you have shared with others (e.g. Reviews) may continue to be publicly visible even after your FANCY DELIVERY UK LTD account is cancelled.
Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.
Withdraw any consent you’ve previously given us. To do so, please get in touch at yo@fancyapp.live.
Where do we store your data?
We take your privacy seriously. That’s why the information you give us is transmitted using SSL, the secure encryption which websites use to transmit credit card numbers.
We store your verification information in an encrypted form, and only authorised FANCY DELIVERY UK LTD employees are given access to your original documentation, to help them do their jobs.
Data collected inside the EEA may be transferred and stored outside of the EEA for the purposes described in this Privacy Policy. However, we’ll only do this where appropriate safeguards are in place to ensure an adequate level of data protection.
How to ask a question or make a complaint
If you have a complaint, please get in touch at yo@fancyapp.live and we’ll do our best to help you. If you’re still not happy, you can refer your complaint to the Financial Ombudsman Service. You can visit their website at www.financial-ombudsman.org.uk.
Changes to this policy
We’ll post any changes we make to our privacy policy right here, on this page. If the changes are significant, we’ll let you know by email.